These Terms and Conditions ('Terms') govern your relationship with Three Medical Aesthetics ('we', 'us', 'our'), operating at 102A Chilwell Rd, Chilwell, Beeston, Nottingham NG9 1ES (email: [email protected]). By booking an appointment or receiving treatment, you agree to these Terms in full.

1. About Our Practice

Our treatments are delivered by Lucy, a qualified and NMC-registered independent nurse prescriber and member of the British Association of Cosmetic Nurses (BACN). All treatments are performed at our dedicated premises at the address above.

2. Consultations

New clients seeking injectable or prescription treatments are required to attend a face-to-face prescribing consultation before their first treatment. A £50 consultation fee is payable at booking and is credited against the cost of your first treatment if you proceed.

We reserve the right to decline to carry out a treatment if, in our clinical judgement, it is not appropriate, safe, or suitable for you. The consultation fee will be retained to cover the practitioner's time in such cases.

3. Deposits and Payment

A £50 deposit is required to secure all bookings. This amount is credited against your treatment total on the day. Full payment is due on the day of treatment. We accept card payments processed securely by Stripe. We do not store card details.

4. Cancellation

Our Cancellation and Deposit Policy (provided separately) forms part of these Terms. In summary:

• 48 hours' notice is required to cancel or reschedule.
• The deposit is forfeited on late cancellation or non-attendance.

5. Medical History and Disclosure

You must complete an accurate and complete medical history questionnaire prior to treatment. You are responsible for disclosing all relevant medical conditions, medications, allergies, and contraindications. Failure to do so may endanger your health and may limit any claim you would otherwise have against us.

If your health or medications change between appointments, you must inform us before your next treatment.

6. Results and Disclaimer

Aesthetic treatment results vary between individuals depending on age, skin type, lifestyle, and individual response. We do not guarantee specific outcomes.

Before receiving any treatment, you will be asked to sign a consent form confirming you understand the risks, potential side effects, and natural variation in results.

7. Photographs

Clinical photographs may be taken before and after treatment for the purpose of your medical record. These photographs will not be used for marketing or any other purpose without your explicit written consent (see Photography Consent form).

8. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Subject to the above, our total liability to you shall not exceed the fees paid for the specific treatment in question. We accept no liability for outcomes arising from inaccurate information provided by you, or from failure to follow aftercare instructions.

9. Complaints

Please refer to our Complaints Procedure. In the first instance, contact us at [email protected]. We will acknowledge complaints within 5 working days and aim to resolve them within 20 working days.

10. Gift Vouchers

Gift vouchers are subject to our Gift Voucher Terms and Conditions, available separately.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates

We may update these Terms from time to time. The current version is available at threeaesthetics.co.uk. Continued use of our services following any update constitutes your acceptance of the revised Terms.