We understand that plans sometimes change. This policy exists to protect appointment availability for all clients and to recognise the time our practitioner dedicates to each booking.

1. Deposits

A non-refundable deposit of £50 is required to secure all appointments, including consultations and treatment bookings. This deposit is deducted from your treatment cost on the day — it is not an additional charge. Payment of your deposit confirms your acceptance of this policy.

2. How to Cancel or Reschedule

All cancellations and rescheduling requests must be made by email to [email protected]. We are an email-only practice and are unable to accept cancellations by telephone.

A cancellation is only confirmed once you receive a written acknowledgement from us by return email.

3. Notice Period

We require a minimum of 48 hours' notice to cancel or reschedule an appointment without forfeiture of your deposit.

4. Late Cancellation (Less Than 48 Hours' Notice)

If you cancel with less than 48 hours' notice, your £50 deposit will be forfeited. A new deposit will be required to book your next appointment.

5. Non-Attendance (No-Show)

If you do not attend your appointment without giving any prior notice, your deposit will be forfeited in full. Repeated non-attendance may, at our discretion, result in full payment being required in advance of future bookings.

6. Rescheduling With Sufficient Notice

We are happy to reschedule your appointment provided you give at least 48 hours' notice. Your original deposit will be transferred to your new appointment date.

7. Exceptional Circumstances

Where a late cancellation is due to a genuine and serious unforeseen emergency (e.g. sudden illness or family emergency), we will consider a request to transfer the deposit at our sole discretion. We may ask for supporting documentation. This provision does not apply to circumstances that could reasonably have been anticipated.

8. Cancellation by Us

In the rare event we need to cancel your appointment, we will give you as much notice as possible. If we cancel with fewer than 48 hours' notice, your deposit will be refunded in full or transferred to a date of your choice.