Three Medical Aesthetics is committed to providing a safe, professional, and high-quality service. We take all feedback and complaints seriously and aim to resolve any concerns quickly and fairly.

1. How to Raise a Concern or Complaint

In the first instance, please contact us by email at [email protected], clearly describing your concern and what outcome you are hoping for. You may also write to us at 102A Chilwell Rd, Chilwell, Beeston, Nottingham NG9 1ES.

Please note: we are an email-only practice. We are unable to accept formal complaints by telephone, though we understand that an initial call to discuss a concern informally may sometimes be helpful.

2. What Happens Next

On receipt of your complaint we will:

• Acknowledge your complaint in writing within 5 working days.
• Investigate your concern thoroughly and fairly.
• Aim to provide a full written response within 20 working days of acknowledgement.

Where this is not possible (for example, if further investigation is needed), we will write to you to explain the delay and give you a revised timescale.

3. Resolution

We will aim to reach a resolution that is fair to both parties. Where appropriate, this may include:

• An explanation and/or apology
• Remedial treatment at no additional charge
• A partial or full refund, where warranted

Each complaint is considered individually on its merits. We do not offer automatic refunds, and the nature of aesthetic treatments means that results naturally vary.

4. Escalation

If you remain dissatisfied with our response, you may escalate your complaint to the following bodies:

Nursing and Midwifery Council (NMC)

Our practitioner is registered with the NMC. Concerns about professional conduct or fitness to practise may be referred to:

• Website: nmc.org.uk
• Telephone: 020 7637 7181
• Post: NMC, 23 Portland Place, London W1B 1PZ

British Association of Cosmetic Nurses (BACN)

Our practitioner is a member of BACN, which promotes high standards in aesthetic nursing practice. Website: bacn.org.uk

Information Commissioner's Office (ICO)

For complaints specifically about how we handle your personal data:

• Website: ico.org.uk
• Telephone: 0303 123 1113

5. Record Keeping

We keep a record of all complaints received and actions taken. This helps us identify trends and improve our service. Records are held confidentially in accordance with our Privacy Policy.